Kronos Customer Service
The most beautiful watches at the best price
Find your preowned or new luxury watch at the best price, tested and authenticated by our watch shop with a 1-year warranty. Kronos 360 is a marketplace that acts as a trusted third party between buyers and sellers of modern and vintage luxury watches. Easily buy and quickly sell your luxury watch on Kronos360.com (vintage watch or modern watch).
Our mechanical, automatic or quartz watches are offered at the best price with 80 referenced watch brands (Rolex, Omega, Jaeger-Lecoultre, Patek Philippe, Breitling, etc.).
KRONOS 360 is committed against counterfeiting and certifies the authenticity of its catalogue. We perform an in-depth expertise of each used luxury watch with an audit of more than 10 control points.
Satisfied or your money back for 15 days
Your satisfaction is our priority. Within the framework of an internal quality process, we commit to exchange any defective watch or any product different from what you ordered. You also get a 15-day withdrawal period starting on the day your watch is delivered. Within these 15 days you can be refunded as mentioned in our general terms and conditions.
1 : When receiving your watch, always check the condition of your luxury watch (if you pick up your luxury watch at our showroom, check the watch with our salesman).
2 : If you notice a defect or if you change or mind, contact our customer service and send the watch back in its original wrapping within 15 days.
3 : Once your return is processed, KRONOS 360 will refund your purchase.
For more information about our refund policy, check our general terms and conditions (CGV).
Secure delivery in 90 countries in 48 hours
KRONOS 360 delivers your watch in the 48 hours following the payment validation.
A luxury watch is not like other items you cash purchase on the internet. Therefore, the delivery of your watch is carried out by a company specialised in valuable objets transportation in France or abroad.
Step 1 : Choose and order your luxury watch.
Step 2 : Fill in the address of your choice for delivery. You can come and pick up your watch at our showroom if you prefer.
Step 3 : As soon as we get your payment, we prepare your watch delivery and send it to the address of your choice.
Step 4 : Your watch is handed over in person within 48 hours.
1 year guarantee on all models
In addition to the manufacture’s guarantee for relatively new watches, all watches from our collection get a one-year guarantee.
This guarantee is given with the certificate of authenticity. check out our general terms and conditions (CGV)
For your convenience, KRONOS 360 also offers an additional 12-month warranty extension if you wish.
On KRONOS360.com you can peacefully purchase your collector watch. KRONOS 360 commits to repair all major manufacturing defects while the watch is under guarantee.
Credit card secure payment with 3DSecure
kronos360.com is equipped with a system for securing means of payment (3DSecure) and protection of personal data with SSL encryption.
Kronos360.com integrates the technology of renowned Payment Service Providers (PSP) companies to bring you quality of service to the best standard.
You can make your purchase with confidence on kronos360.com and benefit from our payment facility (check out our general terms and conditions CGV).
Offer a luxury watch with a gift card Kronos 360
Kronos 360 offers you a new way to offer a luxury watch with a personalized gift card. Choose the "luxury watch" gift card of the amount of your choice for:
--> Offer a watch for a birthday,
--> Offer a watch for an engagement or a wedding,
--> Offer a watch for a promotion,
--> Offering a watch for a diploma…
The gift card is a convenient solution to offer a prestige watch.
Withdrawal at the showroom Kronos 360
Welcome to KRONOS 360 where you’ll live a unique experience, different from shopping in a classic watchmaking shop. Buying a watch is a great experience. We would be happy the see you in our private showroom so we can give you the advice you need to purchase the right watch.
Buy your second-hand luxury watch on kronos360.com or make an appointment to come to our showroom. The showroom is open tuesday to saturday from 10.00 am to 7.00 pm
Showroom KRONOS 360 in Paris (France)
The reviews Trustpilot
Kronos 360 suggests to you consulting and sharing your opinion on our customer service, our after sales services or the quality of our products with Trustpilot.
Trustpilot is one of the biggest communities of online consumer opinion. Reliable platform, Trustpilot verifies after purchase your number of order and posts your reviews whatever your comment or your mark.
At Kronos360, we want to know our customers. Then do not hesitate and share your reviews on our products and our services with Trustpilot.
Don’t miss the second-hand luxury watch of your dreams. Use the « Alerte Kronos » .
Alert for unavailable watches : You found your dream watch but it is unfortunately unavailable? Put an alert on our website to be informed as soon a the watch you want enters our collection.
Alert for rare watches : You can’t find your dream watch on our website? It most certainly is because you are looking for a rare and exceptional watch. In order to put an alert and be advised when we get the watch you want, send an email at the following adress firstname.lastname@example.org and make sure to specify the brand and model you’re looking for. Be as specific as possible while describing the watch you are looking for. We will send you a Kronos alert as soon as the watch enters into our collection.